Privacy Policy

In accordance with Indian law, Neenoz Traders Private Limited, a business with its registered office at Plot No. 66, Rohit Nagar Phase II, Bawadiya Kalan, Bhopal, India, Madhya Pradesh - 462039, manages and runs the website (subsequently referred to as the "Website"), where customers can place orders for the goods and/or services we make available to Website visitors/customers.

This privacy statement ("Privacy Statement") outlines our policies and practices with regard to the collection, use, disclosure, processing, transfer, and storage of the information you provide to us, as well as the Terms and Conditions (available at

You agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure, or transfer of your information in accordance with the terms of the Privacy Policy by using, browsing, accessing, or making purchases from the "Website." The User's information will not be used by us in any other way than what is specified in this privacy statement. If a term is capitalized and is not otherwise defined, it shall have the same meaning as that term is defined in the Terms.

This document is an electronic record and is subject to the Information Technology Act, 2000 and rules established thereunder, as well as the revised provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000 as may be applicable.

This privacy statement outlines the types of information that we may collect from Users, including the sensitive personal data or information that may be gathered, as well as the reasons for collecting it, the methods by which we may use it, and the recipients of such information. You have the right to revoke your consent at any time for the collection and use of your data, including sensitive personal data. Please be aware, though, that in the event that you withdraw your consent, we might no longer be able to offer you the associated service. The processing of Personal Information based on your prior consent prior to withdrawal will not be impacted by your decision to withdraw your consent, it is hereby made clear.

Please take the time to go over our privacy statement. We encourage you not to use or access the "Website" if you disagree with any of the terms or this privacy statement.

  • Type of Information Collected
    1. Information you provide us - Any information you enter on our platform or give us in any other manner is received by us and is kept there. We gather information from you when you register on the site, including your name, phone number, postal address, and email address. A one-time password provided to Your phone number assists us in validating Your phone number.
      We may also gather information needed to provide you with services on the platform, such as items you add to your cart, pharmaceutical and nutraceutical products, including any prescription medications or over-the-counter (OTC) items you may order, facilitating the scheduling of diagnostic tests and consultations with medical practitioners. Although you have the option to withhold certain information, doing so can prevent you from using many of Our features.
      When you use Our Service(s) on the Platform, We may also collect sensitive personal data or information ("SPDI") about you. This information includes health information that We receive from You or on Your behalf, such as details of the medical professional writing the prescription, specifics of the treatment plan and medication prescribed by a Medical Practitioner, dosage details like frequency of dosage, alternative medications, medications that You order through the Platform, diagnostic results, and information or records relating to Your medical or health history. Additionally, we might gather payment details such as Your credit card number, expiration date, and billing and shipping addresses. You agree that the Service may record, store, and disclose any communications you send or receive for these reasons if you use the Service. As well as data shared by third parties (such as diagnostics-related information, prescription-related information, etc.), we may also store and process prescriptions, treatment notes, recommendations, and other data generated by medical practitioners on or through the platform. We may also keep such data for Our records for as long as you use the Services or as long as is required or permitted by applicable law.
    2. Information from other sources - We might obtain information about You from other sources, such as Our partners, advertisers, or third parties registered on the Platform, and add it to Our account information. Examples of this information include order details, Your details provided with Our partners, etc.
    3. Information from cookies and others - We make use of tracking tools like "cookies." A "cookie" is a short text file that can be used, for instance, to gather data regarding site usage. Some cookies may be used to retrieve data that a user has already indicated or submitted. You can usually regulate cookies, including whether or not to accept them and how to remove them, using the settings of your browser or mobile device. Most browsers allow you to set them to alert you when you receive cookies, but you may also use your browser to reject them.
      Internet domain and host names, IP addresses, browser and operating system kinds, stream patterns, and the dates and times that users access Our Site are just a few examples of the data that tracking technologies may collect. By using cookies and other tracking technologies, we can enhance both Your experience on our site and our website as well.
      You always have the option to disable all cookies on your browser by adjusting your settings to the fullest level supported by your device. However, by doing so, You might not be able to use specific Platform features or fully benefit from all of the provided services and interest-based advertising. You can delete cookies by following the instructions in the "help" file or browser on your mobile device.
  • How do we use the collected information - To fulfill Our commitments resulting from Your requests for the goods and services offered on the platform; To run and enhance the platform in order to enhance user experience and Our business as a whole; To make it possible for You to use Our Site to make purchases and receive services; To make it possible for You to start a medical practitioner consultation or facilitate a diagnostic test; To analyze data, track trends, build algorithms, create databases for rating systems, recommendations engines, etc.; To conduct research for, grow, and develop Our or Our group entities' businesses (including expanding our network of consulting RMPs/doctors, partners, etc.); for objectives other than targeting, such as frequency limiting, compliance, charging, ad distribution or reporting, market research, or product development; to abide by the law as it applies; By using the data about Your mobile device and software, we can carry out audits and quality evaluation methods, analyze how our resources are used, solve issues, and improve Our Products and Services. contacting customers for updates, the resolution of issues, order information, consultations, follow-up consultations, or the promotion of new goods or services both during and after purchase; to look into, stop, or take action about unlawful activity, alleged fraud, circumstances that may put anyone's safety in danger, violations of Our Terms, or as otherwise mandated by law; To respond to any questions you might have and to inform you of information, such as promotions, alerts, site changes or updates, or the introduction of any new fees or charges that we might impose when you purchase products or use our services; or To occasionally get in touch with you via SMS, email, or phone calls to gather your insightful feedback on our products and services as they currently stand.
    We may use "cookies" and "automatically collect" the information we gather on the platform to (1) personalize Our services, like remembering Your information so you won't have to enter it again while visiting or the next time you use the service; (ii) deliver tailored advertisements, content, and information; (iii) track and analyze the performance of the service and third-party marketing activities; and (iv) track aggregate site usage metrics.
  • With whom do we share the information - Our company depends on the information we have about You and the other Platform users. Only after verifying that the third party has taken steps to ensure data protection measures and that they are either subject to this Privacy Policy or follow methods at least as protective as those outlined in this Privacy Policy, can we release the personal information as described below. You agree to the terms of this agreement by using the Site, and you give third parties permission to store and process your personal information and SPDI. We have agreements with third parties (including those listed below), including affiliates or group companies, service providers, retailers, retail pharmacies, payment gateways, and logistics partners, who are the intended recipients and may have access to the personal information and SPDI. However, we shall not further disclose such information, including SPDI, to any other person or entity. Among the third parties are:
    1. Retail partners - A portion of Your personal data, or SPDI, will be shared with connected merchants, retail pharmacies that supply and fulfill Your order, and physicians. These merchants work on the Platform or offer you drugs and wellness items on the website. You can tell when a third party is involved in Your transactions, and We give that third party the customer data linked to those transactions;
    2. Third-party services providers - In order to provide the Services and deliver Your order, some of Your personal information (or SPDI) may be shared with third-party service providers, such as retailers, diagnostic service providers (including but not limited to labs, collecting agents, etc.), and logistical service providers (s). Examples include completing orders, facilitating diagnostic tests, conducting sample collection and processing, delivering packages, sending postal mail, newsletters, and emails, removing repetitive information from customer lists, analyzing data, providing marketing assistance, consulting with medical practitioners, providing search results and links (including sponsored listings and links), processing card payments, and offering customer service. They have access to the personal data required to carry out their duties, such as doing quality checks on Your testing, for instructional purposes, or establishing typical reference ranges for the diagnostic tests carried out. When offering the Services, these third-party service providers may additionally acquire Your personal information or SPDI using the techniques they utilize. Additionally, they have to process the personal information in a way that is compliant with this Privacy Policy and all applicable laws. It is made clear that We will not be held accountable for the deeds or wrongdoings of any third parties connected to Us. However, We might help You and these third parties resolve any problems you might be having;
    3. Our legal obligations - We may disclose account information and other personal information when we have a good-faith belief that doing so is necessary to comply with the law, including when doing so is necessary to (I) conform to legal requirements or comply with legal process; (ii) protect affiliated companies' rights or property; (iii) stop criminal activity or protect national security; or (iv) safeguard the safety of Our Users or the general public. We may also use your personal information to comply with legal obligations, enforce or apply our policies and other agreements, or safeguard the rights, safety, or property of us, our users, or others. To prevent fraud and reduce credit risk, this includes exchanging information with other businesses, organizations, the government, or regulatory bodies;
    4. Sharing upon merger/ amalgamation/ intra-group transfer - The information (including SPDI) that You supply to Us may still be used by any third party with whom We merge, sell, transfer, or otherwise part ways, subject to the Terms and this Privacy Policy. We may provide anonymized and aggregated information to Our partners, affiliates, subsidiaries, group entities, investors, stakeholders, or future partners so they may comprehend how Users use our site and help us provide you with a better overall experience;
    5. Improving our business - You agree that We have the right to use a recording of Your telephone conversation, your e-prescription from your doctor, and the results of your diagnostic tests to enhance our services, personalize your experience, and help you find a targeted doctor to treat any underlying medical conditions. To give You an effective, secure, and personalized experience, these uses enhance the Site and the Services and better tailor them to match Your needs. To improve the product and service offerings, We may transfer such Information and SPDI to a third party, including individuals outside of India, while taking commercially reasonable steps to try and ensure that the recipient complies with the relevant laws for ensuring data protection as is adhered to by Us.
  • How secure is your information with us - When collecting, storing, and disclosing personal information, we employ electronic, physical, and procedural safeguards (including SPDI). Before disclosing personal information to You, We may on occasion need to see identification documentation in accordance with our security protocols.

    In addition to upholding the security of Your information in accordance with the international standards on "Information Technology Security Techniques Information Security Management System-Requirements," we work to protect the security of Your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information You input. We only give access to personal information to the employees and agents who require it to perform their jobs effectively. These individuals are also obligated to keep the information confidential and are subject to disciplinary action or relationship termination if they fail to do so.

    Your account's password will not be known to any staff members or administrators. As explained in the Terms' "User Account, Password and Security" section, it is crucial for You to safeguard Your account against unauthorized access to Your password and mobile device. Whenever you are finished using the Site, make sure you log off. We disclaim all responsibility for any unauthorized use of Your password or account.

    You must send Us an email at the address listed in the contact section as soon as you suspect any unauthorized use of Your account. Any loss incurred by Us as a result of such unauthorized use of Your account or password shall be your responsibility to reimburse. When government agencies request your information or if it is otherwise required by law to get SPDI, or when investigating cyber events, prosecuting offenders, etc., We may not always be able to seek Your permission before sharing Your information.

    Additionally, We shall have no liability for any security breach, any third-party actions, or any other occurrences that are beyond Our reasonable control, including but not limited to acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, encryption, and security breaches, poor internet service quality, poor quality of the User's telephone service, etc.

    What data can be found on the website - For the sole purpose of seeing and, in certain circumstances, editing, or deleting information supplied on the Site, the Platform grants You access to a variety of information regarding Your account and Your activities with the Platform. Any incomplete or incorrect personal information or SPDI may be corrected as much as is practical.

    You have the choice to opt out of optional services like getting promotional materials etc., but if you want to, you can choose to opt in at the time of registration.

  • Does the website allow children to use the platform - Only those who are able to enter into a contract that is enforceable under the Indian Contract Act of 1872 are permitted to use the website. Please refrain from using or gaining access to the Service(s) at any time or in any way if You are under the age of 18. We shall take the necessary actions to remove this information if We become aware that a person under the age of 18 has used or accessed the Platform or Service or that any personally identifiable information has been gathered on the Platform from persons under the age of 18. If You are a parent or legal guardian and learn that Your child under the age of 18 has accessed the Service in any way, You may tell Us and ask that We remove that child's personally identifiable data from Our databases.
  • Third-party links - The Site may contain advertisements, links to programs, material, or resources, as well as linkages to a variety of different websites (collectively, "Third Party Links"). These Third Party Links, which are placed on the Site by individuals or businesses other than Us, are not under our control. You understand and recognize that We are not liable for any collection or disclosure of Your information by any third-party websites, applications, businesses, or individuals. Any Third Party Links on Our Site should not be interpreted as a recommendation, endorsement, or solicitation for those links or any other content on or accessible through them.
  • Miscellaneous -
    1. Disclaimer: We cannot guarantee that all of Your personal data and SPDI won't ever be disclosed in methods that aren't explicitly stated in this privacy statement. As a result, even though We are dedicated to protecting Your privacy, We cannot guarantee that Your information or private communications will always remain private, and You should not expect this from Us. You acknowledge and agree that, as a User of the Site, You are solely responsible for Your use of the Site, the internet in general, any information you post or access, and Your behavior both on and off the Site.
    2. Indemnity: By disclosing information to third parties via Our Site or elsewhere, as well as by using and accessing their websites and resources, You agree and promise to hold Us harmless from any claim or lawsuit brought by a third party. We disclaim all responsibility for any acts taken by third parties involving Your personal information or SPDI that you may have supplied to them.
    3. Severability: Except where specifically stated otherwise or suggested by the context of the Privacy Policy, each sentence of this policy shall be and remain distinct from, independent of, and severable from all other provisions herein. The decision or declaration that one or more provisions of this privacy policy are unlawful or unenforceable will not affect the other provisions.
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